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News

Tactical TeleSolutions releases revamped Website

Tactical TeleSolutions, a U.S based call center located in San Francisco, CA announced today the release of its revamped website.
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Inbound Call Center Services

  • Tactical TeleSolutions (TTS) is a boutique telemarketing agency in San Francisco.
  • Founded in 1991 with a continued focus on technology and higher end clientele.
  • 100 seats under one roof in the Financial District of San Francisco. Veteran staff. No offshore agents. Give a listen at (415)-438-5189.
  • TTS provides a variety of inbound support services including:
    • inbound sales
    • help desk
    • customer care
    • e-mail response
    • event registration
    • multilingual agents
    • database hosting and services.
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  • TTS provides in depth reporting both from our CRM system and industry standard ACD reports.
TTS clients have included:

  • Charles Schwab
  • Cisco
  • CMP
  • Media
  • Coherent
  • Comerica Bank
  • Commerce One
  • DuPont
  • Fujitsu
  • Gymboree
  • NEC
  • Pacific Bell
  • PricewaterhouseCoopers
  • Red Herring Events
  • SGI Sprint Communications
  • Sun Microsystems
  • Union Bank
  • Wells Fargo Bank
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TTS offers two levels of service for inbound response:

Dedicated Services per Hour:

Dedicated services are required where volume is consistent enough to warrant full time staff to answer calls and where a higher service level is needed.
Dedicated agents are required in cases of Technical support, Tier 1, 2, or 3
In-language response
Inbound sales
Volume levels that warrant dedicated agents.
  • Standard Set Up is a one time investment of $2,500, which includes consultation, script testing and revisions, CRM set up, IVR set up, voice mail box set up, 800# management, reporting and ongoing quality assurance monitoring. TTS employs a digital server to record the calls.
  • $35 per hour per agent. Option to include outbound calling, web research, and support functions.
  • 160 hours per month minimum based on one agent for 40 hours per week over 4 weeks.
  • Custom set up, including web database interfaces, hosted database services, and dedicated VPN solutions are available from the IT consulting arm of TTS at $45.00 per hour.
  • TTS can provide an 800 number for $250 set up (plus toll charges), or you can point yours to TTS. We recommend a $50/month voice mail box for capturing calls outside of our hours of coverage (our agents return those calls during business hours.
 Shared Services per Minute:

Shared services are perfect for an intermittent volume of calls (less than 50 per day during standard business hours). Shared services are appropriate for basic inbound fielding of calls where quality customer care does NOT require domain expertise. These calls are shared in a “roll over” environment with TTS veteran agents answering the calls (or emails) in queue, assuring live response to sporadic inquiries.
  • Standard Set Up is a one time investment of $2,500, which includes consultation, script testing and revisions, CRM set up, IVR set up, voice mail box set up, 800# management, reporting and ongoing quality assurance monitoring. TTS employs a digital server to record the calls.
  • $2,500 per month minimum plus $1.00 per additional minute.
  • Custom set up, including web database interfaces, hosted database services, and dedicated VPN solutions are available from the IT consulting arm of TTS at $45.00 per hour.
  • TTS can provide an 800 number for $250 set up (plus toll charges), or you can point yours to TTS. We recommend a $50/month voice mail box for capturing calls outside of our hours of coverage (our agents return those calls during business hours.)



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